1. Simply navigate to your account’s Order History page to copy your Order Number, and email us with your Order Number, clear state of Return/ Exchange item by email
2. We will reply within 48 hours after confirming your application, and offer the return/ exchange address.
3. You should pay for the extra delivery fee for exchange.
4. Please ensure you enclose a completed return/ exchange form with your order.
5. Ensure your return is well packaged, and meets all the conditions outlined at the bottom of this page.
6. Please deliver the item within 3 days.
7. Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging.
8. We cannot take responsibility for items damaged or lost in the return transit.
9. Please make sure all return packages are sent with a trackable, insured service.
REINDEELUSION .COM reserves the right of final explanation for the activity,