Terms & Conditions
Terms & Conditions

1.General 

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This page states the Terms and Conditions under which you use www. REINDEE LUSION.com. Please note that any use of this website means that you agree to the following Terms and Conditions.
 
The Website Owner, including subsidiaries and affiliates ("Website" or "Website Owner" or "we" or "us" or "our") provides the information contained on this website or any of the pages comprising the website ("Website") to visitors ("Visitors") (cumulatively referred to as "you" or "your" hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of this website.
 
Please read these Terms and Conditions carefully and make sure that you understand them before using the Services. Please note that by using the Services, you agree to be bound by these Terms and Conditions. If you do not accept these Terms and Conditions, you will not be able to use the Services and you should leave the Website immediately. If you continue to use the Website or if you order products, we will take this as your acceptance of these Terms and Conditions.

2.Payment and Prices

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We only used dollars ($) as currency, and the prices of all products are not included with delivery fees, custom charges and other extra fees.
 
Payment Please see the details of our available payment methods. When you submit your order, we carry out a standard pre-authorisation check on your payment card on behalf of the relevant Partner, and products will not be dispatched until the details you have provided are verified.
 
Once we have verified your payment details and the Partner has accepted and approved your order for delivery, we will email you to inform you of this. In the unlikely event that we or the Partner encounter a problem when processing your order, we will contact you and may possibly request further information to try and resolve the issue.
 
We reserve the right not to submit your order to the Partner, and the Partner reserve the right not to accept your order if, for example, the product ordered is out of stock, has been withdrawn or is otherwise not available, or if we are unable to obtain authorisation for your payment or if you do not meet the eligibility criteria (e.g. you are under 18).
 
Pricing and availability Whilst we try and ensure that all details, descriptions and prices that appear on the Website are accurate. If we discover an error in the price of any products that you have ordered, we will inform you of this as soon as possible and, acting on behalf of the Partner, give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, your order will be treated as cancelled. If you cancel and you have already paid for the products, you will receive a full refund as soon as possible.
 
Delivery costs are not included in the prices and will be charged in addition. The delivery costs will vary depending on the products that you have ordered and your delivery address. Please see the "Shipping Information" section of our Orders and Shipping page for further details. The delivery costs applicable to your order will be clearly displayed at checkout before you place your order (and are included in the "Total Cost" amount shown on the order summary page).
 

3.Import Duty 

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Different taxation rules and additional charges may apply. If you are shipping items from a Partner outside China, you may need to pay import duties upon receipt of the products. We will notify you during the checkout process if import duties are included or you may have to pay them upon receipt of the products. If they are not included, neither we nor the Partner have any control over these charges and we cannot advise on their amount. You will be responsible for payment of any such import duties and taxes that are not included. Please contact your local customs office for further information and a “landed cost estimate” before placing your order. Additional information is also available in the "Duties and Taxes" section of our Orders and Shipping page.

4.Delivery 

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The estimated delivery date of the products will be stated in your order confirmation email. If you do not receive an estimated delivery date from us, please confirm your tracking numbers. There may be circumstances where delivery is delayed because of events beyond our reasonable control. If this happens, we will try and arrange for your products to be delivered as soon as possible, but we will not be liable to you for any losses caused as a result of such delay, and you need to pay for 2nd delivery fee.

5.Delivery 

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In any event, the unavailability of one or more pre ordered goods shall not provide grounds for cancellation of the entire order by the Purchaser. Where we decide to make changes in the production phase and/or not to manufacture one or more products, where there is a change or where the pre-ordered product is canceled by some reasons, REINDEE LUSION shall contact the Customer to ask for his/her express consent to proceed with the shipping in any case or to cancel the order.

6.Cancel

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In any event, the unavailability of one or more pre ordered goods shall not provide grounds for cancellation of the entire order by the Purchaser. Where we decide to make changes in the production phase and/or not to manufacture one or more products, where there is a change or where the pre-ordered product is canceled by some reasons, REINDEE LUSION shall contact the Customer to ask for his/her express consent to proceed with the shipping in any case or to cancel the order.

7.Return / Change Policy

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Please see our Returns Policy for information on returns and exchanges. 
(Click Here)

8.Privacy Policy

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We only use your personal information in accordance with our Privacy Policy. Please take the time to read this carefully, as it includes important information about how we collect and use your data. By using the Website, you consent to the use of your data as described in our Privacy Policy and you warrant that all data provided by you is accurate.
(Click Here)

9.Intellectual property

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We are the owner or the licensee of all intellectual property rights in the Website REINDEELUSION.com and its content (such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software including the presentation and compilation of the same) ("Content"). The Content is protected by copyright, trademark and other intellectual property rights and you are not permitted to copy, reproduce, republish, upload, post, publicly display, translate, transmit or distribute this Content in any way without REINDEE LUSION' prior written permission.

10.Trademark

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“REINDEE LUSION” “REINDEER GENERATE AN ILLUSION” is the trademark of Guangzhou Rui Si Clothing Company. REINDEE LUSION is a trademark to uniquely identify our websites, businesses and services. You have to agree that not to use our trademarks, service marks, designs and any marks without our written consent. All trademarks, service marks, trade names and trade dress are proprietary to us. You may not frame or utilize framing techniques to enclose any of our trademarks, logos, or other proprietary information (including images, text, page layout, or form) without our prior express written consent. You may not use any REINDEE LUSION tags or any other “hidden text” utilizing our name, trademarks or other proprietary information without our prior express written consent.

11.Subscription

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You agree to process unsubscribe requests within 10 days of your receipt, and will update email addresses sent through your REINDEE LUSION account. You warrant that for a recipient to unsubscribe, you will not attempt to charge a fee, require any additional personal identifying information other than an email address, nor add any additional steps beyond replying to an email or visiting a single web page. You agree that your responsibility to process and comply with unsubscribe requests survives the cancellation or termination of this Agreement and/or your REINDEE LUSION account.

12.Indemnity

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You will indemnify and hold The Company, its licensors, content providers, service providers, employees, agents, officers, directors, and contractors (the "Indemnified Parties") harmless from any breach of these Terms and Conditions of Use by you, including any use of Content other than as expressly authorized in these Terms and Conditions of Use. You agree that the Indemnified Parties will have no liability in connection with any such breach or unauthorized use, and you agree to indemnify the Indemnified Parties against any and all resulting losses, damages, judgments, awards, costs, expenses, and attorneys' fees in connection therewith. You will also indemnify and hold the Indemnified Parties harmless from and against any claims brought by third parties arising out of or related to your use of the Content accessed from this Site.

13.Disclaimer

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Your use of this site is at your own risk. The content is provided “As Is” and without warranties of any kind, either expressed or implied. The company disclaims all warranties, including any implied warranties of merchantability, fitness for a particular purpose, title, security or no infringement. The company does not warrant that the functions or content contained in this site will be uninterrupted or error-free, that defects, if any, will be corrected, or that this site or the server that makes it available are free or viruses, disabling devices or other harmful components. The company does not warrant or make any representation regarding the use, or the result of use, of the content in terms of correctness, accuracy, reliability, or otherwise. The content may include technical inaccuracies or typographical errors, and the company may make changes or improvements at any time. You, and not the company, assume the entire cost of all necessary servicing, repair or correction in the event of any loss or damage arising from the use of this site or its content. The company assumes no liability or responsibility for errors or omissions in such content.

14.Others

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a. Entire agreement - These Terms and Conditions constitute the entire agreement between you and us and they supersede any and all earlier agreements between you and us.
 
b. Events outside our control We and the Partners will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations to you if such failure or delay is caused by an event outside of our control.
 
c. An event outside of our control means any act or event beyond our or the Partners reasonable control such as act(s) of God, wars, terrorist attacks, embargos, riots, strikes, lock-outs, trade disputes, fires, floods, earthquakes or other natural disasters, break-down, inclement weather, interruption of transport, Government action or failure of public or private telecommunications or transport networks.
 
d. If such an event takes place and it affects the performance of our or the Partners’ obligations to you: (i) we will contact you as soon as reasonably possible to notify you; and (ii) our and the Partners’ obligations to you will be suspended for the duration of the event. Where the event affects delivery of products to you, we will contact you to arrange a new delivery date after the event is over.
 
e. If such an event takes place and it affects the performance of our or the Partners’ obligations to you: (i) we will contact you as soon as reasonably possible to notify you; and (ii) our and the Partners’ obligations to you will be suspended for the duration of the event. Where the event affects delivery of products to you, we will contact you to arrange a new delivery date after the event is over.
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